Job Description

GroundGame.Health ~ Connecting the Unconnected to Close Health Equity Gaps

At GroundGame Health we close the health equity gap by leveraging digital technology to help eliminate inequities in the US healthcare delivery system by removing social determinant barriers for members who need help…

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Summary

We are looking for a self-starter, team-oriented professional to join our staff as a Community Care Worker. The Community Care Worker performs all activities related to contracted services per contracted intervention protocol to achieve program goal utilizing platform/software and proprietary data management system. Intervention may include meeting with clients at residence, location of client choice, or in hospital/ facilities. We require the below skills and work experience.

Essential Duties/Responsibilities

• Provide population health services to assigned clients on an ongoing and emergency basis per contracted intervention protocol, within contracted timeframe, by telephone or in clients’ residences that may or may not be accessible by public transportation.
• Develop and maintain an accurate and thorough knowledge of all program requirements
• Develop and maintain skillset on tools required to perform job tasks in timely and accurate manner including specialized computer software
• Develop and maintain accurate knowledge of, and monitor compliance with, HIPAA and GGH’s confidentiality policies
• Organize and document daily schedule to inform supervisor of activities, and adhere to safety protocol • Demonstrate competency by meeting or exceeding minimum caseload requirements and department work performance expectations
• Comply with HIPAA and GGH confidentiality policies and report any potential issues immediately
• Develop and maintain knowledge of community resources available to assist clients; work with other departments to acquire knowledge of community resources available
• Communicate with supervisor on daily basis, and as needed, to report all areas of concern/issues/incidents to the State Account Manager
• Serve as an example of GGH Standard of Excellence by exemplifying GGH vision and goals
• Demonstrate professionalism in relationships with customers/co-workers/supervisors to build rapport while refraining from inappropriately familiar personal relationships
• Complete and attest to accuracy of payroll records and submit for review and processing according to GGH schedule.
• Other duties as assigned.

This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee for this job. Activities, duties, or responsibilities may change at GGH’s discretion at any time with or without notice.

Education

Associates Degree in social work, or related field or High school diploma, or general education degree (GED); and four years of related experience and/or training in healthcare and/or customer service position utilizing advanced technology tools including customized software systems.

Experience

Two years of experience and/or additional education in social work or related field. Knowledge of medical terminology and/or experience in a customer service position preferably in healthcare setting or Certified as a Community Health Worker.

Additional Eligibility Requirements

Must possess and provide annually valid driver’s license and documentation of current automobile insurance at agency-specified levels. Must be available to work 5:00 pm – 8:00 pm and some weekends.

Community Care Worker – Evening Hours