### **Key Responsibilities:**

- **Customer Interaction:** Handle a high volume of customer inquiries via phone, email, and chat to provide timely and effective support. - **Issue Resolution:** Collaborate with customers to understand their concerns and provide solutions. This includes troubleshooting and guiding customers through complex processes to ensure satisfaction. - **Data Management:** Maintain accurate and up-to-date records of customer interactions and feedback using our customer relationship management (CRM) software. - **Quality Assurance:** Participate in regular assessments of support interactions to ensure compliance with company policies and quality standards. - **Feedback Provision:** Gather customer feedback and insights to support product and service enhancements. Provide actionable insights to management for improving customer experience. - **Team Collaboration:** Work closely with team members and other departments to streamline processes and resolve customer issues effectively and efficiently. - **Knowledge Improvement:** Stay informed about Amazon’s products, services, and promotions to provide comprehensive support and advise customers correctly. - **Continuous Learning:** Engage in ongoing training sessions and self-learning initiatives to enhance your skills and knowledge in customer service and Amazon systems.

### **Requirements:**

- **Education:** High school diploma or equivalent; a degree in a related field is a plus, but not mandatory. - **Personality Traits:** - Driven: A commitment to excellence and a desire to constantly improve. - Passionate: Demonstrated enthusiasm for helping others and enhancing the customer experience. - **Soft Skills:** - Strong analytical skills: Ability to assess customer issues, understand their needs, and propose appropriate solutions. - Strategic planning capabilities: A knack for thinking ahead, anticipating customer needs, and contributing to the strategy that improves service delivery. - **Technical Skills:** Proficient in using computers and various software applications; familiarity with CRM systems is a plus. - **Fantastic Communication Skills:** Excellent verbal and written communication skills in English are essential. Additional language skills will be considered an asset. - **Adaptability:** Openness to continuous learning and adapting to new technologies and approaches in fast-paced environments.

### **Benefits:**

- **Disability Insurance:** Coverage that supports you in case of unexpected health challenges. - **Parental Leave:** Generous leave policies that accommodate new parents. - **Joining Bonus:** An attractive signing bonus as recognition for joining our team.

### **Working Environment:**

At Amazon, we are committed to environmental responsibility and sustainable practices. We promote a culture that encourages eco-friendly initiatives, ensuring that our employees feel good about working for a company that values planet preservation.

### **Application Deadline:**

Please submit your application by **November 6, 2024.**

**Equal Opportunity Statement:**

Amazon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.