Executive Assistant, Product Support

October 25, 2024

Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, design and build better products — from start to finish. Whether it’s consolidating tools, simplifying workflows, or collaborating across teams and time zones, Figma makes the design process faster, more efficient, and fun while keeping everyone on the same page. From great products to long-lasting companies, we believe that nothing great is made alone—come make with us!

As Executive Assistant to the VP, Product Support, you’ll be responsible for keeping the Product Support team organized and helping them focus on scaling for growth and fine tuning our product support offerings. In this role, you’ll be directly supporting the VP, Product Support to strategically manage day-to-day administrative and operational needs, while also providing light support to the Product Support leadership team, and cross-functionally with broader Marketing Org and stakeholders across Figma.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

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What you’ll do at Figma:

Provide direct support to VP, Product Support and light support to 4 Directors on the leadership team
Expected support of VP - The deepest level of support attending leadership meetings, tracking agendas, capturing action items and following up on progress, heavy calendar management, inbox management, organizing all hands, team-wide communications, booking travel, partnering with Strategic Program Manager in support of VP, etc.
Expected support of 4 Directors - Calendar management, light logistical offsite support
Act as a delegate for the VP, signing off of expenses, PO approval, and various other tooling as needed with careful attention to internal policy
Be a strategic thought partner to the VP and their leadership team with a focus on Product Support operations, process, and long term planning
Identify areas to optimize VP’s time and make recommendations in regard to time management, prioritization, and business needs
Find opportunities for process optimization throughout team and company processes
Prepare and/or build content and slides for the VP within Figma and FigJam
Partner with the Strategic Program Manager to organize large scale planning for monthly and quarterly meetings, in-person leadership and full-team offsites, including working with external venues and internal partners
Partner with internal teams to ensure cross functional alignment on projects, company milestones, and internal events – this will include some ad hoc project management

We'd love to hear from you if you have:

4+ years of experience in an administrative or support role
Experience working in a fast-paced environment and can adapt quickly to changing demands
Stellar communication skills and can connect with a wide range of internal and external stakeholders in person, virtually, and over email
Are an expert at prioritizing and seeing around corners
Are trustworthy, reliable, and will maintain the strictest confidentiality
Dedication to fostering inclusivity and navigate initiative through an optimistic lens

While it’s not required, it’s an added plus if you have:

Interest in becoming an expert in our product and an affinity for Figma
Supported teams of 150+ people, bonus points for complex global teams
Previous experience supporting technical support teams
Desire to be a strategic thought partner to the VP

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below.

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.

Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.