Job description

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Responsibilities:
• Oversees infrastructure applications, including Office 365 back-office suite, Exchange mail, etc.
• Provides Tier 3 support for infrastructure applications. Addresses and resolves technical issues with internal clients and external customers, including assisting with problems escalated from the Service Desk.
• Proactively monitors infrastructure applications using industry-standard monitoring tools.
• Participates in scheduled change management and incident management as needed.
• Document changes and actions in the change management system and service management system.
• Participate as a team member of a highly technical and customer-service-driven team. Readily share knowledge and training with other staff members to ensure efficient cross-training.
• Supports the installation, configuration, and ongoing operation of Infrastructure applications such as Office 365 back-office suite, MS Exchange Online, SharePoint, InTune, Teams, Citrix, and others.
• Applies patches and upgrades regularly and upgrades administrative tools and utilities. Configure/add new services as necessary. Assists in system deployments, minor and major releases, and system upgrades.
• Knowledge of IP networking, phone systems such as IP Gateways, Session Border Controllers, and VoIP. Troubleshoots and supports VoIP, UCaaS and call queues, auto-attendants, and SBC routing.
• Participates in meetings to coordinate service requirements, installations, and project milestones as required to achieve client expectations. Utilizes knowledge database and tracks changes.
• Takes ownership of user problems, follows their status on behalf of the user, and communicates progress promptly.
• Maintains high customer service for all support queries and adheres to all ITIL service management principles.
• Identifies and learns appropriate software and hardware used and supported by the organization.
• Meets department service level agreements (SLA).
• Performs other related duties as assigned.
Requirements:
Note: An equivalent combination of related education and experience may be substituted for the below stated - minimums, excluding High School Diploma, GED, Licenses, or Certifications.
• A bachelor’s degree from an accredited college or university in Computer Science, Information Technology, Business Administration, or a related field.
• Three (3) years of experience in system engineering, system administration, application administration, or other related technology support roles.
• Microsoft Teams Voice Engineer, Microsoft 365 Enterprise Expert certification, and ITIL Foundation certification (preferred)
• Must have good PowerShell scripting abilities for automating system administrative duties and data workflow processes.
• Valid Texas Class A, B, or C driver’s license, no Driving While Intoxicated (DWI) conviction within the last sixty (60) consecutive months, not more than one (1) DWI on driving record, and not more than three (3) convictions of moving violations within the last thirty-six (36) months in order to operate non-revenue vehicles or drive in the course and scope of job.
• Pass a physical (medical) examination that includes a drug screen in order to operate non-revenue vehicles.
• Proficiency of PC software applications to include Microsoft Office or other related software applications.
• Ability to effectively communicate both orally and in writing with the public, coworkers, management, and Client Board.
• Must be able to perform work from remote locations as needed.
• Must be able to work variable hours, to include emergency response to outages.
• Must be able to work in an on-call rotation.
• Must maintain all certification(s) required for this position.
• Ability to pick up on technical things quickly. Can learn new skills and knowledge. Is good at learning new industry, company, product, or technical knowledge. Does well in technical courses and seminars.
• Ability to be dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
• Ability to use rigorous logic and methods to solve difficult problems with effective solutions. Can see hidden problems. Is excellent at honest analysis. Looks beyond the obvious and does not stop at the first answers.
• Ability to be able to write clearly and succinctly in a variety of communication settings and styles. Can get messages across that have the desired effect.
• Ability to use his/her time effectively and efficiently. Values time. Concentrates his/her efforts on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities.
• Ability to quickly find common ground and solve problems for the good of all. Can represent his/her own interests and yet be fair to other groups. Can solve problems with peers with a minimum of noise. Is seen as a team player and is cooperative. Easily gains trust and support of peers. Encourages collaboration. Can be candid with peers.
W2 Status:
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year—in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

Benefits of Working with Genesis10:
• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF)
• Remote opportunities available
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
#DIG10-DA

Remote

Benefits:
401K, Long Term Disability, Flexible Spending Accounts, Employee Referral Program, Medical, Dental and Vision, Paid Holidays, Performance bonus, Prescription Drug Coverage, Subsidized Commuting, Vacation/paid time off, Professional Development, Military Leave, Paid sick days, Work From Home, Tuition Reimbursement, Life Insurance, Employee Events

Skills:
Administrative Skills, Analysis Skills, Behavioral Health, Business Administration, Change Management, Citrix Product Family, Communication Skills, Computer Science, Customer Relations, Customer Support/Service, Diversity, Driver's License, Emergency Response, Hardware Administration, Hospital, IP (Internet Protocol), ITIL (IT Infrastructure Library), Identify Issues, Incident Management, Industry Standards, Information Systems/Technology IS/IT Administration, Leadership, Life Insurance, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Phone, Office Suites, On Call, Presentation/Verbal Skills, Problem Solving Skills, Scripting (Scripting Languages), Seminars, Service Level Agreement (SLA), Software Administration, Software Patches, System Center Configuration Manager (SCCM), Systems Administration/Management, Systems Engineering, Team Player, Technical Support, Truck Driver, VoIP (Voice over IP), Windows PowerShell, Writing Skills

About the Company:
Genesis10

Genesis10 is a professional technology services firm that operates under the brand names Genesis10, Dev10 and New Journey.
• Genesis10 focuses on IT and business roles at Fortune 500 companies throughout the U.S.
• Dev10 provides entry-level professionals paid programming instruction to work on compelling projects at great companies as a Software Developer or Data Professional.
• New Journey focuses on placing individuals in non-IT roles.

Our team of experienced recruiters can help you find the ideal job to help your build your career. We care about people. We care about you.

Company Size:
2,000 to 2,499 employees

Industry:
Travel, Transportation and Tourism

Founded:
1999

Website:
https://www.genesis10.com