Remote Care Product Engineer

October 22, 2024

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

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Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

Career development with an international company where you can grow the career you dream of.
Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
An excellent retirement savings plan with high employer contribution
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Pleasanton, California location in the Heart Failure Division. In Abbott’s Heart Failure (HF) business, we’re developing solutions to diagnose, monitor and manage heart failure, allowing people to restore their health and get on with their lives.

This person will use multidisciplinary knowledge to support innovative medical devices and components/subsystems in alignment with the company's strategic plan.

What You’ll Work On

Manage projects which may include new production equipment, process improvements and cost reductions while supporting new product introductions.
Work with outside consultants, vendors, and the medical community.
Helps manage Tier II tickets including trouble shooting tickets, clinic creation requests, and other misc. tickets as needed.
Support ad-hoc calls with different sites regarding implementations such as EHR support and setup.
Plan, coordinate, and execute activity in support of project goals.
Establish requirements and specifications.
Identify and mitigate project risks. Helps with Incidence Management including connectivity issues and production issues post deployment.
Ensure compliance with procedural and documentation requirements of Abbott, FDA, and ISO design controls.
Support all Divisional initiatives as identified by divisional management and in support of PPE, R&D, PPG, RCTS, and Quality.
Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
Develop test procedures and test plans for lower environment and production deployments.
Assist with EHR courier setup and troubleshooting between Abbott and clinics.
Lead validation and smoke testing on Abbott medical devices and mobile applications.
Troubleshoot Tier II and Tier III tickets escalated by the business and Remote Care Agents.
Strong technical background with an analytical and problem solving mindset including knowledge of operational deployments requiring network patching, and infrastructure updates.

Required Qualifications

Bachelors Degree In engineering, product support, IT, telecommunications, or related role.
An equivalent combination of education and work
experience

Preferred Qualifications

Medical device experience preferred.
Strong analytical, problem solving and project management skills.
Demonstrated leadership capability in team settings.
Experience working in a broader enterprise/cross-division business unit model preferred.
Ability to work in a highly matrixed and geographically diverse business environment.
Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
Ability to leverage and/or engage others to accomplish projects.
Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
Multitasks, prioritizes and meets deadlines in timely manner.
Strong organizational and follow-up skills, as well as attention to detail.

Apply Now

Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Remote Care Product Engineer

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