Hulu is seeking a motivated and customer-centric individual to join our remote customer support team. As a Customer Support Representative, you will play a crucial role in ensuring our subscribers receive the best possible assistance, creating positive interactions and resolving inquiries with efficiency and empathy.

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Key Responsibilities:

• Provide exceptional customer support through various channels, including email, chat, and phone.
• Troubleshoot and resolve subscriber issues related to account management, billing, streaming, and more.
• Collaborate with cross-functional teams to address and escalate complex customer concerns.
• Stay up-to-date with Hulu content offerings and technical updates to provide accurate information to subscribers.
• Document and track customer interactions in the system to improve service quality.

Required Skills:

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities with a customer-centric approach.
• Comfortable working independently in a remote setting.
• Tech-savvy with the ability to navigate and troubleshoot streaming platforms.
• Previous experience in customer support or a related field is a plus.

How to Apply:

If you are passionate about delivering outstanding customer support and want to be part of a cutting-edge entertainment company, we encourage you to apply. Visit our careers page.

Benefits:

• Competitive salary
• Comprehensive health and wellness benefits
• Generous paid time off
• Employee discounts on Hulu subscriptions
• Opportunities for career growth and development

Embark on an exciting journey with Hulu and be part of a team that values innovation, diversity, and exceptional customer service. Apply today and help shape the future of entertainment!

Remote Customer Support Representative at Hulu