Remote Live Chat Support - Office / Remote

Job description

About Baca Consulting Group

Baca Consulting is a Strategy & Operations consulting firm with offices in Las Vegas, NV and Corona,CA. We help executives of construction companies with 100-500 employees in the western and southwestern U.S. increase revenues, reduce costs and improve profit margins. We believe in order to be successful in consulting, you need to have the ability to hear and genuinely understand the people you're talking with. We also recognize that listening is the key to connecting with people on a personal level, which is critical for successful project implementations. We are great listeners! I have been able through strategic planning, establish business plans, and execute goals and objectives through a collaborative team effort. Those projects include several M & A’s and divestitures, increase revenues by going into new markets with new products and services. I reduced costs through effective supply chain management,

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Responsibilities:
• Provide real-time customer support via live chat
• Respond to customer inquiries and issues promptly and professionally
• Assist customers with product information, troubleshooting, and technical support
• Escalate complex issues to appropriate teams for resolution
• Maintain accurate records of customer interactions and transactions
• Identify and report trends in customer inquiries to improve overall customer experience
Qualifications:
• Excellent written communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills
• Experience in customer service or support role preferred
• Familiarity with CRM software and live chat platforms
• High school diploma or equivalent

Are you a customer service rockstar looking for a remote opportunity to shine? Join our team as a Live Chat Support specialist and help us provide top-notch support to our customers. If you have excellent written communication skills, a knack for problem-solving, and a passion for helping customers, we want to hear from you!
The pay range for this role is:
27 - 30 USD per hour(Sterling Heights, MI 48310)

PId6e2b96f9ef9-30492-35617874

 

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