(T-MOBILE CAREERS) Customer Service Account Associate – WFH
Job description
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!Job Overview
Account Associates work as a part of a Team to astound customers with the effective resolution, proactive account management, and customer education. They settle and resolve root causes to customer concerns and inquiries, identify appropriate revenue and service enhancement opportunities, and explore customer needs to develop loyal and profitable customers, including activations, payment arrangements, and other collections activities, when appropriate. This role is a learning role, where new experts are building skills and competencies in these areas while also demonstrating extraordinary skills in courtesy, concern, timely resolution, value creation, and relationship building.
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Job Responsibilities:
• Provide effective and timely resolution of various customer inquiries and concerns.
• Build customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances.
• Deliver exceptional customer service using resource documentation for reference and the automated and training tools provided.
• Meet department efficiency and quality standards.
• Approaches each call with a can do attitude and treats each customer with respect, courtesy, and a genuine desire to help.
• Complete training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in things we value, interpersonal requirements, and competencies needed for the Expert role.
• Education:
• High School Diploma/GED (Required)
• Work Experience:
• 6 months customer service experience preferred (Preferred)
• Knowledge, Skills and Abilities:
• Ability to work efficiently with multiple applications and computer screens simultaneously. (Required)
• Windows (Microsoft Word, Excel, and PowerPoint preferred) (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Our Company is an equal opportunity employer. We value diversity and encourage individuals from all backgrounds to apply.
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