Technical Support Analyst - Entry Level

October 28, 2024

Under direct supervision, performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting and supporting PC hardware, operating systems, software applications, peripherals, audio/video equipment and smart phones for the entire organization as well as third party contracted organizations. Performs a variety of project tasks and requires good communication skills with the ability to work with end users diplomatically and skillfully to resolve IT related requests in a prompt and competent manner. Performs the full range of work assigned to this class and to work with some independence and initiative. At this level, work is rarely complex in nature. Handles normal recurring matter including deviations in the work on own, referring new and unusual matters or policy questions to others.

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Technical Support Analyst - Entry:

Installs, maintains and troubleshoots hardware and software.
Troubleshoots and configures client network connectivity.
installs, maintains peripherals.
Configures and troubleshoots smart phones.
Performs monitoring and problem resolution in network operations.
Configuration and support of voice mail and electronic mail at the client level.
Configures and installs computer workstations, peripherals and smart phones for all end users in the organization as well as third party contracted agencies.
Enters and documents all pertinent data relating to the Work Order System as well as all other related IT processes.
Assists in setup and programming of physical network connections from the workstation to the physical network access point.
Diagnoses PC hardware, software and LAN technical malfunctions and provides repair or resolution.
Researches new software and hardware products. Assists in providing inventory control for PC’s and other computing equipment or supplies.
Support of Office Productivity Applications at a moderate level.
Administration of various network services, SMS, Surf control and all Comcast.DSL (independent) internet workstations.
Generates various reports from a number of database’s to obtain requested information needed for County business.
Maintains various printers and scanners.
Sets-up, configures, tests, maintains, operates and troubleshoots audio visual and technical equipment as necessary.
Performs maintenance of the Mobile Command Unit as needed.
Performs training, maintenance and operation of the Public Safety Outdoor Warning and Emergency Alert System as needed.
Support of emergency management operations to include exercises and actual emergencies as needed.
Performs other duties as appropriate or necessary for performance of the job.

Technical Support Analyst - Entry:
EDUCATION/EXPERIENCE:

High School Diploma or GED equivalency required and minimum of two years experience in PC computing in a LAN environment required.

OR

Associate’s Degree and course work in Computer Information Services or related field required and no experience required.
Bachelor’s Degree in a Computer Science or related field preferred.

Note: Any acceptable combination of related education, training, and experience that provides the required knowledge, abilities, and skills may be considered as a substitution.

EXPERIENCE:

Experience with setting up, configuring, testing, maintaining, and troubleshooting audio, visual, and technical equipment preferred.

CERTIFICATES:

A+ Certification preferred.

LICENSES:

Valid Colorado driver’s license at time of hire required.

SPECIAL REQUIREMENTS:

Must successfully pass background check.
Must be able to pass post job offer physical screening

• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees
• Generous Vacation and Sick Leave Accrual
• Remote & Hybrid working opportunities (NOT APPLICABLE FOR THIS POSITION)
• County Retirement Program
• Autonomy to grow and find your career path with supportive leadership
• Truly inclusive and diverse environment
• Fitness Center (Historic Pueblo Courthouse Building)
• 4-week Paid Parental Leave Benefit/.