Airbnb Host Property Assistant in Tybee Island, GA – (job id: 1680129694)

October 29, 2024

Job title: Airbnb Host Property Assistant

Company: Jenny Rutherford Real Estate

Job description: We are looking for an energetic and organized Part-time Airbnb Host Property Assistant to assist with our vacation rental properties. This position has a work week that includes weekends and some nights as needed and is flexible. This person will report to the Director of Operations and will act as a contact for guests, vendors, contractors, and cleaners. They will perform inspections prior to check-ins and after guests check out. They will be responsible for managing the booking calendars, blocking off dates as needed, and ensuring there are no double bookings. They will promote the properties on social media and perform tasks to fill in booking gaps. They will write personalized messages to all guests welcoming them as they stay in the properties. They will assist in the responsibility for guest, owner, and vendor relationship services over the phone, via email, and in person. They will ensure everything in the properties is ready for guests to stay and will communicate with guests once they’ve arrived to see if they need anything. This person must provide excellent customer service and ensure guests have the best experience possible. They’ll also be responsible for writing guest reviews and responding to reviews from guests. This person must be great at multi-tasking and have excellent time management skills and be able to thrive in the position with little supervision.

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This Job Is Ideal for Someone Who Is:

Dependable — more reliable than spontaneous
People-oriented — enjoys interacting with people and working on group projects
High-stress tolerance — thrives in a fast-paced environment

Responsibilities:

Confirm online bookings with guests via phone and/or email communications
Set up and prepare homes in advance of guest check-ins
Provide concierge assistance to guests regarding services, recreation, restaurants, and other activities
Provide friendly customer service to guests at check-in, throughout their stay, at check-out, and after departure
Prepare guest check-in materials including set-up of after-hours check-in materials with a high level of accuracy
Assist guests with problems utilizing in-office resources, online resources, and troubleshooting with the goal of satisfactory resolution
Assist in taking an accurate inventory of homes; prepare supply order list; accept delivery of ordered items; assist in timely delivery of correct rental supply inventory to homes; ensure rental supplies are stored and organized in the correct locations
Write and send Thank You cards to guests weekly
Troubleshoot maintenance issues with guests, co-workers, and homeowners to determine the appropriate course of action
Assist guests with electronic device use (TVs, remotes, wifi, etc.)
Assign vendors to perform repairs and maintenance that are outside the scope of work for the internal team and monitor their progress
Maintain adequate stock of materials and documents used daily in the office including check-in cards, property maps, mailing labels, dog treats, paper products, etc.
Maintain files on a daily basis
Monitor electronic door locks online daily
Promote properties on social media and monitor trends in vacation rentals
Perform errands and special projects as requested by the Director of Operations
Be available for on-call emergency after-hours – phone calls responding to guest concerns quickly and efficiently (shared responsibility rotated with other team members)

Qualifications:

Customer service, hospitality, or retail experience preferred
Living somewhere between downtown Savannah and Tybee Island is preferred
Flexibility with work schedule, available weekends and some nights
Persuasive problem solver focused on the end result of exceeding guest expectations
Proven ability to work effectively in an innovative, fast-paced, and multi-tasked environment
Possess the ability to organize, plan ahead and manage workloads and complex rental schedule
Handyman abilities preferred, not afraid to get your hands dirty
Must have own reliable vehicle
Must be able to lift 35 lbs and be comfortable moving furniture and performing light staging
Must be available for some nights, weekends, and holidays as needed
Internally motivated; takes initiative and achieves goals with little or no supervision
Successfully multi-tasks, managing many small tasks or processes with attention to details; likes to stay busy and seeks out projects to complete
Enthusiastic and loyal team worker; understands the relationship of each team memberâ€™s responsibilities for mutually beneficial end results and is a self-starter who can work independently within our standards

About Company:

At Jenny Rutherford Real Estate, our mission is to provide first-class customer service to our clients as they buy, sell, or invest in properties. We are committed to being there for our clients every step of the way. We are a small business with a very close-knit group of employees. We pride ourselves on integrity, accountability, honesty, trustworthiness, and getting the job done. Plus, we have a very friendly and fun atmosphere that makes for a great work environment! We’ve been providing top-notch real estate service to Savannah and surrounding areas for years and will continue to do so for years to come.