Corporate Sales Vendor Specialist
Job description
Pay range:At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™.
As a Corporate Sales Vendor Specialist, you are a multifaceted leader and directly responsible for the relationship with our call center and data entry partners supporting Corporate Sales.
You will work with partner leadership to execute the channel strategy, deliver results through quality control and proper staffing levels, delivering overall channel success for YETI. You will enforce the standard in which external partners represent YETI by way of customer experience, SLA management and quality review.
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This position works in multiple platforms to identify trends and offer insights to improve our processes. You will take an active part in regular audits of performance of internal and external teams to ensure quality, consistency, and alignment to our SOPs. You have experience resolving complex or unusual requests or problems that require a customized solution. You will help to create and maintain departmental SOPs, talk tracks, and changes to process then communicate those updates to impacted teams. This is a highly cross-functional role where you will engage with internal teams such as Technology, Product, Marketing, and Sales to improve process.
Partner Management:
• Responsible for relationship of external Corporate Sales staffing partners
• Serve as the conduit between YETI stakeholders and external partners, setting clear expectations for work outcomes (KPIs) and monitors partner performance over time to improve partner success.
• Accountable for external partners project resource planning, schedule management, and target results
• Monitor workload for channel to ensure customer contacts are resolved in a timely manner.
• Assist with escalated calls and complete escalated workbook to assist with trends and coaching feedback to partner.
Training:
• Provide training standards, operating procedures, and talk tracks to all impacted teams
• Continually improve the content and scope of the available resources for entire team
• Ensure quality, consistency, and alignment with standards.
Process:
• Identifies roadblocks to task completion and works to optimize them.
• Ideate and create seamless customer journeys by prioritizing self-service and first contact resolution.
• Use analytics to represent the voice of the customer to drive improvements across the site experience, order journey, and product lifecycle.
• Uses existing procedures to resolve standard problems but is willing to choose alternatives when appropriate.
Qualifications:
• Undergraduate degree or equivalent combination of education and work experience.
• 2 plus years Lead / Supervisory experience required. Relevant experience within vendor management a plus.
• Training & Process documentation experience
• Demonstrated experience using data to recommend process improvements.
• Microsoft Office Suite. Must be proficient in Excel.
• Salesforce or CRM experience, SAP, or Tableau reporting experience a plus
Attributes:
• Proven experience in high-volume, fast-paced environment
• Strong interpersonal skills, customer-centric, and ability to develop and manage relationships with cross-functional teams.
• Experience with public speaking and training others
• Excellent written and verbal communication skills with a consistent track record of making sophisticated topics easy and engaging.
• Self-starter with a natural ownership mentality, highly motivated, and proactive
• High degree of organization and efficiency and ability to focus on details while delivering against tight deadlines.
• Agile mindset and ability to prioritize what is most impactful to the business and our customers. Able to quickly adapt to shifting priorities, demands, and timelines.
• Able to execute complex assignments on limited direction.
• Demonstrated ability to leverage insights to make changes to our order lifecycle.
• Hunger for continuous improvement, personally and professionally
• This role is considered to be entry level within our organization and compensation is in line for the required experience. This is not a sales incentivized position.
Position is Remote, however preference to candidates living in the state of Texas.
#LI-CB1 #LI-Remote
YETI is proud to be an Equal Opportunity Employer.
Our commitment to creating a diverse, equitable, and inclusive culture is at the center of everything we do for our YETIzens. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE&I at yeti.com/dei.html
All applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.
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