Description

Hello! We are a leading global independent full service social media agency, founded 21 years ago. Our 260+ team members look after some of the world’s largest brands (Visa, Nissan, Dr Pepper). We pride ourselves on our ability to build strong relationships with our clients enabling us to be the voice of their brand on Social.

We believe that brand growth, trust and loyalty is driven through Genuine Human Connection and that social media presents the best opportunity for brands to engage emotionally with their audience.

The Opportunity
Our Social Media Moderators protect our clients’ brands and make sure their reputation is kept safe at all times; they are key in providing a positive social experience for all users, while being aware of any potential issues on the social media platforms.

As a Live streamModerator, you are responsible for keeping the chat clean, moderating behaviour and enforcing the rules of the stream with the aim to ensure the chat is friendly and civil. This means moderating the chat for insults, offensive language, inappropriate content and spam. In this type of work, you’ll be monitoring incoming social feeds in real time!

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What You’ll Do
Moderating live comments in accordance with The Social Element guidelines and client-specific guidelines.
Carrying out moderation and training accordingly to the times scheduled in the project schedule
Offering support to other moderators who need assistance as well as mentoring new moderators and supporting them
Complete shift reports using templates provided according to individual project requirements
Currently we are looking for people who would like to work with The Social Element on an ad hoc project basis. We have many live events throughout the year where we need talented professionals to come onboard and support us – we would love to starting building a relationship with you!

Working Hours
This is temporary and occasional work. Ideally, we are looking for candidates who have flexibility to work across weekdays, evenings and weekends to cover all project hours. Working times may change and the amount of hours you will be required to work may increase or decrease depending on the needs of the projects.

Child Protection
At The Social Element, we place the protection of children at the heart of everything we do. We believe everyone has a responsibility to promote the welfare and safety of all children, regardless of their age, disability, gender identity, race, religion, sex, or sexual orientation. All candidates will have to agree to a criminal background check and provide details for 2 professional referees at the point of accepting an offer of work.

Requirements
Excellent US English level: As you’ll be reviewing comments in US English having outstanding written communication skills and the ability to read between the lines is a must.

Ability and feeling comfortable working in fast-paced environments with the ability to multitask and navigate a fast-moving live chat.

‍‍ Background experience: either in moderation, and/or community management, or a gamer & live stream enthusiast.

Social Media knowledge: Experience in using either Twitch, Discord, Facebook, Twitter, Instagram, in particularly live streaming platforms e.g. Twitch, TikTok, YouTube, Vimeo, etc.

Ability to be assertive and decisive when making judgement calls.

✨ A self-motivated social media expert who is comfortable working remotely.

If you have any personal or professional experience in gaming, live streaming and any type of moderation, we’d love to hear from you!! ❤️

IT Policy
We operate a BYOD (Bring Your Own Device) Policy which means to carry out this work, your PC will need to meet the following requirements:

Operating system Windows 10 64bits or higher / MAC OS X version 12 (Monterey) or higher. We do not support Windows 8 or older / MacOS Big Sur or older.
i5 8th generation or faster 64-bit (x64) processor
At least 8GB RAM (16GB recommended)
Internet speed is 20Mbps download / 1Mbps upload (50Mbps download / 5Mbps upload is recommended)
40 GB available HDD (SSD recommended)
A Webcam and headset
Android or iOS device for 2FA
Please Note: It is essential to have all IT requirements to qualify for the process and IT policy.

The Social Element values
Work according to the company values

Do it Well

Be One Team ‍‍

Do the Right Thing ✔️

Keep Pioneering

Make Them Smile



Our Diversity, Equality & Inclusion Commitment

We are proud to be an Equal Opportunity employer. Our hiring process is fair, transparent and based on merit, skill and experience related to the role. We welcome applications from diverse and under-represented groups regardless of their background.

We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply.

We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you don’t fulfil all the requirements, we encourage you to still apply — we’d love to hear from you!



How To Apply ️
Simply upload your resume and answer the application questions. You can either share a covering letter (or a link to your cover letter video if you prefer). *Make sure to include the following details in your cover letter/video.

Your gaming and live stream experience
Availability to work
Why you are interested in this type of work