National Accounts Account Director

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.nnOur Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.nnPosition Summary:nn*Ideal location for this role will be California *nnThe National Accounts Account Director develops and executes strategic account management and cross sell/business development plans for complex, multi-geography National Account Customers.nnOverall accountability to build and maintain strong external and internal relationships to achieve customer satisfaction in areas including serving them and their membership, managing the customer’s trend and drivers, consulting on industry trends, providing opportunities and solutions to solve their issues and being a strong student of our customer’s business.nnFundamental Components:nn·nnOverall responsibility for customer strategy and relationship management for day-to-day contacts, senior management, and key decision makers; also leads/manages the Producer Relationship for assigned customers.nnDirectly accountable for retention and growth of assigned book of business (persistency and renewal goals), owns the financial management of assigned book including membership and revenue goals.nnDevelops and executes the renewal strategy, by ensuring appropriate margins and customer/membership retention targets are achieved. 

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 Prepares client/consultant for renewal by explaining cost drivers of benefit plan and offers solutions to reduce costs, including formulating complex financial decision recommendations for customer leadership. Partners with assigned VP Client Management where applicable on strategy.nnSupports New Business Sales team by participating in finalist meetings for new business.nnDevelops, maintains and executes strategic cross-functional annual business and account strategy plans by customer that reflects the customer’s business objectives and how Aetna solutions align with those objectives to achieve our operational, financial, network, clinical and relationship initiatives; leveraging industry trends and market dynamics and ability to tie these levers to the Customer's/Account Strategy.nnWorks collaboratively within Aetna and across business functions to ensure customer needs are understood and key issues are addressed.nnReviews and consultatively presents customer reporting with meaningful analytics, trending, and insightful recommendations for additional programs and services.nn·nnRequired to communicate with internal and external parties via telephone and/or in person. May require travel to offsite locations for in-person meetingsnnStrong presentation skills are a must.nnExperience:nn· 5+ years of relevant industry experience, preferably in National Accounts, working with large and complex customers.nn· Health & Life license.nnEducation:nn· Bachelor’s degree in business or related field, or equivalent work expereince.nnPay RangennThe typical pay range for this role is:nn$60,400.00 - $139,240.20nnThis pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.nnIn addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.nnFor more detailed information on available benefits, please visit Benefits | CVS Health ( anticipate the application window for this opening will close on: 12/03/2024nnQualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.nnWe are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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