About Us:
Schooldays.ie is an established online platformdedicated to providing valuable resources and information for parents andschools. Our website offers educational content, event listings, schoolresources, and a platform for discussions about school-related topics. Weare passionate about helping parents and educators navigate the world ofeducation with ease and insight.

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Position Overview:
We are seeking an experienced and dynamic Operations Manager to oversee key business functions, including customer success, marketing, content creation, newsletter management, content management, website management, and sales support. This is a fully remote role targeting candidates based in South Africa. The ideal candidate will have a strong understanding of digital platforms, content marketing, customer engagement, and experience in supporting sales teams with outbound campaigns.

Key Responsibilities:

• Customer Success:
• Ensure customer satisfaction by overseeing user queries, feedback, and support.
• Manage and optimize customer success strategies to maintain high engagement and satisfaction rates.
• Marketing:
• Develop and execute marketing campaigns that promote the platform and its offerings.
• Collaborate on social media strategy and manage paid advertising, promotions, and partnerships.
• Analyze marketing data to track performance and adjust strategies accordingly.
• Content Creation & Management:
• Oversee the creation, editing, and publishing of content (articles, blogs, resources, etc.) for the website.
• Collaborate with freelance writers and content creators.
• Maintain editorial standards and ensure content aligns with the brand voice.
• Newsletter Management:
• Manage and curate weekly or monthly newsletters, ensuring they are engaging and relevant to our audience.
• Monitor newsletter performance and optimize for improved open and click-through rates.
• Website Management:
• Manage website updates, including content uploads, structure changes, and new feature implementation.
• Liaise with web developers as necessary to resolve technical issues and ensure optimal performance of the site.
• Sales Support:
• Provide administrative and operational support to the sales team.
• Assist with lead generation, preparing sales collateral, and maintaining customer databases.
• Support outbound sales campaigns by ensuring alignment between sales and marketing efforts.
• Track and report on campaign performance and provide recommendations for improvement.
• Collaboration & Leadership:
• Work closely with cross-functional teams, including sales, development, and customer support.
• Provide insights on operational processes and suggest improvements to increase efficiency.

Requirements:

• Proven experience in operations, customer success, marketing, digital content management, and sales support.
• Experience supporting sales teams with outbound campaigns and lead generation.
• Strong project management skills and ability to multitask in a remote environment.
• Excellent written and verbal communication skills.
• Familiarity with web management tools (e.g., CMS, basic HTML).
• Ability to analyze data and make informed decisions based on insights.
• Self-motivated, proactive, and able to work independently in a fully remote setup.

Preferred:

• Experience working with or managing remote teams.
• Familiarity with the education sector or similar online platforms.
• Understanding of SEO, social media marketing, sales strategies, and analytics tools (Google Analytics, HubSpot, etc.).

Benefits:

• Fully remote working environment.
• Competitive salary.
• Opportunity to shape the growth of a leading online platform.
• Flexible working hours.

How to Apply:
Please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for this role. Applications should be sent to [email address].

Operations Marketing Manager (Remote)