Patient Services Call Center Representative (Remote)
Job description
This is fully remote work from home position. If you have a strong dermatology medical billing or coding background, please apply! We have many roles opening these next few weeks.We are a medical billing / revenue cycle management company serving private dermatology throughout the country. We are looking for a Patient Services Specialist to serve as a point of contact for patients with questions about their patient balances. You will be communicating with patients via phone and e-mail and providing exemplary service each step of the way.
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Responsibilities
• Handle a heavy phone volume across all our clients, answering calls and emails from patients, explaining their patient responsibility, taking payments etc.
• Identify billing issues and solve underlying issues with claims. Escalate issues to the right team members on the billing team
• Collect payments over the phone where applicable
• Provide exemplary customer service
Required Skills / Experience
• Familiarity with medical billing concepts is a MUST. Applicants with no medical billing experience will not be considered for this role.
• BONUS: experience working in dermatology
• A successful candidate must understand in detail how medical insurance works and possess a knack for diagnosing and reviewing claims-related issues.
• Strong computer skills, excellent typing skills and ability to learn new Practice Management systems. Experience with Modernizing Medicine is a plus but not required.
• Excellent customer service skills and pleasant demeanor
• Ability to multitask and keep calm under pressure
• Candidates must submit video screening otherwise application will not be accepted
Benefits
• Fully remote work from home position
• Health benefits for employees – we cover 90% of the cost!
• Collaborative and rewarding environment
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
• Monday to Friday
Application Question(s):
• https://evaluate.indeed.com/jobs/cb428709-16a2-4f98-aa0a-d42a623de0a1/interview
Experience:
• Medical billing: 1 year (Required)
Work Location: Remote
