Community Moderator - Early Team Member at Meetsta
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Role Overview:
As a Community Moderator at Meetsta, you will play a crucial role in ensuring that our platform remains a welcoming and respectful space for all users. You will be responsible for monitoring user activity, enforcing community guidelines, and addressing any issues that arise. This is a vital position that requires a keen eye for detail, strong communication skills, and a commitment to upholding our community standards.
Key Responsibilities
Content Monitoring:
- Monitor user-generated content across Meetsta to ensure compliance with community guidelines.
- Review and moderate comments, posts, and messages for inappropriate content, spam, and violations.
Community Support:
- Respond to user reports and concerns promptly and professionally.
- Provide guidance and support to users regarding community rules and best practices.
- Escalate serious issues to the appropriate teams for further investigation.
Enforcement of Guidelines:
- Enforce community guidelines by issuing warnings, suspensions, and bans as necessary.
- Maintain detailed records of moderation actions and user interactions.
Feedback and Reporting:
- Gather and report user feedback to help improve community management strategies.
- Collaborate with the Community Manager to identify trends and areas for improvement.
- Participate in regular team meetings to discuss community health and moderation strategies.
Qualifications
Experience:
- Previous experience in community moderation, customer support, or a related field.
- Familiarity with social media platforms and online community dynamics.
Skills:
- Excellent written communication skills.
- Strong judgment and decision-making abilities.
- Ability to remain calm and professional in high-pressure situations.
- Attention to detail and strong organizational skills.
Personal Attributes:
- Passionate about fostering a positive and inclusive online community.
- Empathetic and patient, with a genuine interest in helping others.
- Reliable and consistent, with a strong sense of responsibility.
- Adaptable and able to handle feedback and change gracefully.
Compensation
Equity-based.
Important Notes
We are only considering US citizens and Permanent Residents for the role.
Community Moderator - Early Team Member at Meetsta
